Refund policy

Order Cancellation, Return & Refund Policy
At Perfect sales india, we prioritize transparency and customer satisfaction. Please read our policies regarding order cancellations, returns, and warranties carefully:

1. Order Cancellation:

  • Customers may request to cancel an order before it is shipped from our warehouse.
  • Once the product is shipped, cancellations are no longer allowed.
  • For order cancellation , please contact our helpline as below
  • Email: support@ionix-filters.com
  • Phone: 9999-012-123
  • Incase of cancellatoin after placing orders , full refund deducting the gateway charges will be issued, which will show in credit in 3-4 days of refund.

2. Refusing Delivery After Shipment:

  • If the product has been shipped but the buyer refuses to accept the delivery, a refund is possible only under these conditions:
    • The buyer must return the product without opening the original packaging.
    • In this case, the buyer will be responsible for the following charges:
      • Platform fees (paid by the company to the payment gateway).
      • Packing charges.
      • To and Fro courier charges (for shipping the product to and from the buyer's location).
    • Once the refund is Approved from our team. The Amount will get credited to the original payment method within 3-4 working days.

3. No Return or Refund After Package Acceptance:

  • Once the buyer accepts the delivery and opens the package, no returns or refunds are allowed.
  • Refunds are not possible after the product packaging is opened, even if the product is unused.

4. Warranty Policy:

  • All products come with a warranty period that starts from the day of delivery. The duration of the warranty varies depending on the product.
  • Manufacturing defects are covered under the warranty and will be addressed based on the terms provided for each product type.
  • For more information on warranty coverage for a specific product, please refer to the product page or contact our customer service team.

If you have any further questions or require support, feel free to reach out to our customer service team at [Customer Service Contact Info].

Conditions for Returns
To be eligible for a return, please ensure the following:

  • Purchase Date: The Goods must have been purchased within the last 14 days.
  • Original Packaging: The Goods should be in their original packaging.

Non-returnable Goods:

  • Items customized or personalized to your specifications.
  • Items that are not suitable for return due to their nature, items that deteriorate quickly, or items that have expired.
  • Items that cannot be returned due to health protection or hygiene reasons if they have been unsealed after delivery.
  • Items that, after delivery, have been inseparably mixed with other products.

We reserve the right to refuse returns of any merchandise that does not meet these conditions at our sole discretion.

Returning Goods
You are responsible for the cost and risk of returning the Goods to us. Please send the Goods to the following address:

Perfect Sales India

Plot No. 4/15 , Industrial Park Western Dabua Pali Road , Near Anaj Godown , Sector 50 , Extension industrial Area , Faridabad , Haryana 121001]

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend using an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Acceptance of Terms

By purchasing any product from our website, the buyer acknowledges and agrees to the terms and conditions outlined in our Shipping and Return/Refund Policy. This includes, but is not limited to, the conditions for returns, refunds, shipping, and any applicable exclusions.

Furthermore, by completing the purchase, the buyer gives their automatic affirmation to abide by all terms, including the clause that any legal disputes arising from this transaction shall be governed by and subject to the exclusive jurisdiction of the courts of Haryana, India.

Dispute Resolution: In the event of any legal disputes arising from your purchase or this return policy, such disputes shall be governed by and construed in accordance with the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts located in Haryana.

Replacement/Exchange Terms
  1. Once we get approval from our RM team .Replacement/exchange will get delivered within 2-3 days
  2. If you receive any damage/defective product if you report within 24 Hours then only ur eligible for replacement/exchange

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